FAQ
Do you deliver fresh flowers outside Kolkata?
Currently, fresh flowers are delivered only in Kolkata through our in-house delivery team to ensure freshness. Puja kits (idols, agarbatti, candles, etc.) are shipped Pan India through our courier partners.
2. How do I know if my address is eligible for flower delivery?
During checkout, you’ll be asked to enter your postal code. If you are within our delivery zone, you will see the Delivery option. If not, you’ll only see options for puja kits that ship nationwide.
3. Are the flowers guaranteed to be fresh?
Yes 🌺. All flowers are sourced daily from trusted suppliers and delivered the same day. We do not stock flowers overnight to maintain their purity and freshness.
4. Can I schedule my delivery for a specific date?
Yes ✅. While placing your order, you can choose your preferred delivery date and time slot (subject to availability). This is especially useful for special pujas and festivals.
5. Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available for all local deliveries (within Kolkata). For Pan India orders (puja kits), we recommend prepaid payment for faster dispatch.
6. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (for local delivery only).
7. Can I customize a puja kit?
Yes 🙏. You can reach out to us via WhatsApp or our Contact Us page to request a custom puja kit based on your requirements (specific idols, flowers, or puja samagri).
8. Do you offer same-day delivery?
Yes, for fresh flowers within Kolkata. Orders placed before 06:00 AM are usually delivered the same day. Puja kits shipped outside Kolkata follow standard courier timelines (3–7 days).
9. What if I receive damaged or wilted flowers?
We take utmost care in packaging and delivery. However, if you receive flowers that are not fresh or damaged, please contact us within 24 hours of delivery with a photo, and we’ll arrange a replacement or refund(If the problem caused from our side).
10. How can I track my order?
Local Delivery (flowers): You’ll receive updates directly from our delivery team.
Pan India Delivery (puja kits): You’ll receive a tracking link via email/SMS once your order is shipped.